For us, human banking means including accessible solutions, intended for people with special needs related to vision, hearing or mobility.
We committed to adapt, step by step, our digital and physical presence: websites, applications, premises, self-banking solutions and Call Center assistance. This is just the beginning, we know there is still much to do.
If you are abroad, here are our accessible online solutions:
The bank's main website and BT Pay application
If you are following us from abroad, you will see on the BT website, in the bottom left part of the main page, a section that facilitates a series of adaptations: the conversion of written text into spoken language, increasing font sizes, etc.
Also, we are working on making about 50 documents accessible on the bank's website, on BT Pay, and on the websites of other companies in the Banca Transilvania Group.
To comply with the new European digital accessibility standards, we collaborate with Accessi+, which helps us to be better.
Self-banking options and for contacting the BT Call Center team
- BT Visual Help Application offers visual support when a person calls the phone number 0264 308 000 (without entering into conversation with anyone).
- Virtual Assistant (chat BT) from BT Pay facilitates quick access to information about the application, products and services of the bank, eliminating the need for a voice call.
- Information can also be requested by email (conctact@btrl.ro).
Also, we offer vocal and written support in several languages: Romanian, English, Hungarian, and Italian.
BT's commitment to accessibility means adapting services, products, and locations, as well as supporting social initiatives in Romania that promote inclusion and equal opportunities.
More details about what we have managed to do so far for digital, physical, and communication accessibility can be consulted here.
