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    Currently, we are receiving a very large number of calls in the Call Center. If you have an urgent issue, call now, and if not, we will wait for you later. For quick answers, try Question BT or BT Visual Help.

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  • 0264 308 028 or *8028 The number is available from any national network.
    0264 303 003 Direct line for all Romanians who are abroad, including assistance in English.
    Fraud assistance
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055.
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    Quickly see the details of your accounts, call 0264 308 000 and you receive an SMS with the access link.

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    See the exchange rate in the account

    Send money instantly

    You are always close to home

    You open an online account, directly from BT Pay, and use it immediately, wherever you are. You send money to your loved ones, pay bills, or save money quickly and easily. Don't forget that you have ZERO commission for account and card opening and administration.

    ALL FROM BT PAY

    YOU SAVE AT YOUR OWN PACE

    School, trips, new clothes... or anything you have on your wishlist. It's good to have money saved aside, just in case. With a savings account, you can have them all and stay relaxed. You also have progressive interest that you receive monthly, depending on the amount you have in the account.

    MORE THAN BANKING

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    Investments can even be simple

    With BT Pay, your money can do more than just sit in your account. You can invest directly from the app in 14 funds, simply and quickly. You start with small amounts, without being a finance expert.

    SEE WHAT LOAN SUITS YOU

    Your dream apartment, a spacious house, or an eco-friendly building. Choose the suitable mortgage loan for you, depending on your plans.

    You have ZERO analysis commission for real estate – mortgage loans with the purpose of purchasing property in Romania or refinancing a real estate/mortgage loan from another bank in Romania. Campaign active until 09/30/2026 inclusive. See regulation

    BANK OF ROMANIANS EVERYWHERE

    WE ARE
    BANCA TRANSILVANIA

    Banking is about people and trust. Every overseas client, out of more than 700,000, is a story about courage, and we, at BT, believe in courage. And we also believe that, through banking, a small part of Romania is always with you, in your wallet.

    Keep your eyes peeled!

    ONLINE SAFETY

    Money safety and data confidentiality are essential for us. Online banking comes with advantages, but also risks. Are you vigilant enough and do you know how to protect yourself from fraud?

    Find out more

    QUICK HELP

    Yes, you can, if you opt for a loan secured by real estate mortgage.

    It is necessary to have Romanian citizenship and income obtained from employment contracts carried out abroad, for an indefinite period, with a minimum seniority of one year.


    ⠀If you are thinking of taking a credit:

    ⠀can you calculate monthly rates online in BT loan simulator;

    ⠀and then find out by phone if you qualify for the desired amount. 😃

    In case you want to you make a quick transfer anywhere, use BT Pay application. You can download it for free from Google Play and App Store. After you enroll the card in the application , select the section Transfer money”  option Send;

    If you are doing this operation for the first time, don't worry! Money transfer process through BT Pay  it is an extremely simple one! 😉

    ⠀if you make a transfer in euros within the SEPA zone, the money arrives within a maximum of 48 hours / 2 working days;

    ⠀and if the transfer is in another currency or outside the SEPA area, the money will arrive in 3-5 working days.

    States included in the SEPA area can be grouped into three categories so that they are easier to find:

    Eurozone StatesNon-EURO Zone StatesMember States E.E.A / E.E.A*
    AustriaBulgariaSwitzerland
    BelgiumDenmarkIceland
    CyprusLatviaLiechtenstein
    CroatiaLithuaniaMonaco
    EstoniaGreat BritainNorway
    FinlandPoland
    FranceCzech Republic
    GermanyRomania
    GreeceSlovakia
    IrelandSweden
    ItalyHungary
    Luxembourg
    Malta
    Netherlands
    Portugal
    Slovenia
    Spain


    *S.E.E. = European Economic Area / E.E.A. = European Economic Area

    If you change your physical card you will need to delete the existing card from BT Pay and enroll the new one in the app.

    If you already have the new card and want to add it in the app, we invite you to see the question „How do I enroll a card in BT Pay?". 🤩

    Each of us can perform any operations through our own account. However, indeed, there are situations where you do not have the possibility to do this personally or maybe you want a close person to have access to the account (husband/ wife/ partner (male)/ partner (female) etc). 😉

    In these situations, you can grant close persons the right to perform various operations on your account. To make this possible, we are waiting for you in any BT unit, to you and the close person to whom you want to give account access. It is important to have your identity documents with you! 💳

    If you still cannot come to the bank in person, then you can go to a notary to make a power of attorney through which you nominate the person you empower to request on your behalf operating rights on the account, respectively the person for whom you grant these rights, listing them at the same time. For example: to withdraw money, to make transfers and payments, etc.

    Thus, you no longer have to come to the bank, instead, the person you have nominated in the power of attorney will come to make the request on your behalf, together with the person to whom you grant the operating rights, also with identity documents. And if it is the same person, it is all the simpler.

    Steps to enroll in Mastercard ID Check are the following:

    ⠀After you choose the product / service you want to pay for, when making the online payment, the card details must be entered:

    ⠀card number;

    ⠀expiration date;

    CVV2 / CVC2 code


    To merchants who display the logos „Verified by Visa” and „MasterCard ID Check” an additional page will appear requesting the password entry. 👀
     

    ⠀The ID Check Password has been replaced with a dynamic password (OTP - one time password), different for each online transaction, the password that you will receive via SMS;

    ⠀The payment will be completed quickly, after verifying the password.


    🆕 Now you can confirm any online payment directly from your phone using a fingerprint or the phone unlocking method through BT Pay. Thus any online transaction will be made safely. 🔥

    open account 100% online

    In approximately 10 minutes, through the BT Pay app, you have an account in lei or euro at BT and you can use the card instantly from the app. You receive 5% cashback, up to 100 euros, on euro card payments.

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    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the process of searching and understanding banking products.

    AI Search is trained to answer questions exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also respond to general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the viewpoint of Banca Transilvania. You are solely responsible for the use of the content generated by this service in any way. Do not rely on this service for financial, legal, or other professional advice and do not input personal data or other confidential information into it.

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    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume all the risk regarding the quality, safety, and performance of this service.

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