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  • 0264 308 028 or *8028 The number is available from any national network.
    0264 303 003 Direct line for all Romanians who are abroad, including assistance in English.
    Fraud assistance
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055.
    AI Search - Ask BT

    Search with AI Search

    AI Search from Question BT answers all your questions about banking.

    BT Visual Help

    BT Visual Help

    Quickly see the details of your accounts, call 0264 308 000 and you receive an SMS with the access link.

    YOUR HOME BANK

    100 EURO CASHBACK IN ACCOUNT

    Are you staying abroad? Open an online account from BT Pay, pay with the euro card and receive 5% cashback, up to 100 euros. BT Pay is the banking application with which you can send money to Romania, pay your home bills, or issue digital cards in lei, euros, or dollars. All from your phone, anywhere in the world.

    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 ROMANIANS Have an account at BT, the largest financial group in Romania
    +5,000,000 OF ROMANIANS
    They have an account at BT, the largest financial group in Romania

    Free account in LEI and EURO

    Complete control in a single application. For income abroad, expenses in Romania.

    Free card, delivered at home

    For Italy, Spain, Germany, Great Britain, and Moldova or him you can pick up in Romania from a BT location within 90 days.

    Payment invoices from Romania

    Direct from BT Pay, for phone, gas, electricity, and other suppliers. You pay on the spot or scan the invoice from the app.

    Interests advantageous to LEI and EURO

    Put money aside directly from BT Pay, through guaranteed deposits, with interest in lei up to 6.5%/year.

    To receive cashback:

    • Download the BT Pay application for free
    • You open an account 100% online
    • You issue your euro card from the main page, you press "+"
    • You use the card for payments
    • You receive 5% cashback on purchases, up to 100 euros
    You send money anywhere in the world

    You send money anywhere in the world

    You make transfers instantly, either just based on the phone number or via BAN. Stay connected at all times with your loved ones.

    All cards, zero worries

    You find out the exchange rate as accurately as possible, depending on your card and the currencies you want to trade. Moreover, in BT Pay you can open an account and have your virtual card in LEI, EUR or USD.

    eSIM from BT Pay

    eSIM from BT Pay

    You choose the right internet package for you. You receive notifications when you reach 75%, 90%, and 100% of consumption, so you always know where you stand.

    Road toll sticker for home

    Road toll sticker for home

    You buy it from the app for yourself or your loved ones. It is valid in Romania, and you choose the period: from 1 day to 12 months

    Insurance, directly from the app

    Insurance, directly from the app

    You get your travel insurance for a whole year or the RCA, from the app.

    QUICK HELP

    Yes, you can, if you opt for a loan secured by real estate mortgage.

    It is necessary to have Romanian citizenship and income obtained from employment contracts carried out abroad, for an indefinite period, with a minimum seniority of one year.


    ⠀If you are thinking of taking a credit:

    ⠀can you calculate monthly rates online in BT loan simulator;

    ⠀and then find out by phone if you qualify for the desired amount. 😃

    In case you want to you make a quick transfer anywhere, use BT Pay application. You can download it for free from Google Play and App Store. After you enroll the card in the application , select the section Transfer money”  option Send;

    If you are doing this operation for the first time, don't worry! Money transfer process through BT Pay  it is an extremely simple one! 😉

    ⠀if you make a transfer in euros within the SEPA zone, the money arrives within a maximum of 48 hours / 2 working days;

    ⠀and if the transfer is in another currency or outside the SEPA area, the money will arrive in 3-5 working days.

    States included in the SEPA area can be grouped into three categories so that they are easier to find:

    Eurozone StatesNon-EURO Zone StatesMember States E.E.A / E.E.A*
    AustriaBulgariaSwitzerland
    BelgiumDenmarkIceland
    CyprusLatviaLiechtenstein
    CroatiaLithuaniaMonaco
    EstoniaGreat BritainNorway
    FinlandPoland
    FranceCzech Republic
    GermanyRomania
    GreeceSlovakia
    IrelandSweden
    ItalyHungary
    Luxembourg
    Malta
    Netherlands
    Portugal
    Slovenia
    Spain


    *S.E.E. = European Economic Area / E.E.A. = European Economic Area

    Each of us can perform any operations through our own account. However, indeed, there are situations where you do not have the possibility to do this personally or maybe you want a close person to have access to the account (husband/ wife/ partner (male)/ partner (female) etc). 😉

    In these situations, you can grant close persons the right to perform various operations on your account. To make this possible, we are waiting for you in any BT unit, to you and the close person to whom you want to give account access. It is important to have your identity documents with you! 💳

    If you still cannot come to the bank in person, then you can go to a notary to make a power of attorney through which you nominate the person you empower to request on your behalf operating rights on the account, respectively the person for whom you grant these rights, listing them at the same time. For example: to withdraw money, to make transfers and payments, etc.

    Thus, you no longer have to come to the bank, instead, the person you have nominated in the power of attorney will come to make the request on your behalf, together with the person to whom you grant the operating rights, also with identity documents. And if it is the same person, it is all the simpler.

    Steps to enroll in Mastercard ID Check are the following:

    ⠀After you choose the product / service you want to pay for, when making the online payment, the card details must be entered:

    ⠀card number;

    ⠀expiration date;

    CVV2 / CVC2 code


    To merchants who display the logos „Verified by Visa” and „MasterCard ID Check” an additional page will appear requesting the password entry. 👀
     

    ⠀The ID Check Password has been replaced with a dynamic password (OTP - one time password), different for each online transaction, the password that you will receive via SMS;

    ⠀The payment will be completed quickly, after verifying the password.


    🆕 Now you can confirm any online payment directly from your phone using a fingerprint or the phone unlocking method through BT Pay. Thus any online transaction will be made safely. 🔥

    Only an ID card (issued in Romania) and being over 18 years old, that's all! ✨

    Yes! 🙌

    You just have to choose the specific country prefix and make sure you have entered the phone number correctly.

    Everything you want! 😊 It doesn’t matter where you live, you can use all the app’s features – send and request money, access savings and deposit accounts, pay bills, see transaction history in real time, have virtual cards & soooo much more. ⚡

    In addition, you have zero commission for account and card opening and administration.

    open account 100% online

    In approximately 10 minutes, through the BT Pay app, you have an account in lei or euro at BT and you can use the card instantly from the app. You receive 5% cashback, up to 100 euros, on euro card payments.

    Open account

    Everything from the app, in real time 🙌

    Scan the QR code and download the application

    QR Code for downloading the application