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    Currently, we are receiving a very large number of calls in the Call Center. If you have an urgent issue, call now, and if not, we will wait for you later. For quick answers, try Question BT or BT Visual Help.

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    • 0264 308 028 or *8028 The number is available from any national network.
    0264 303 003 Direct line for all Romanians who are abroad, including assistance in English.
    Fraud assistance
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055.
    AI Search - Ask BT

    Search with AI Search

    AI Search from Question BT answers all your questions about banking.

    BT Visual Help

    BT Visual Help

    Quickly see the details of your accounts, call 0264 308 000 and you receive an SMS with the access link.

    If you are not already a BT customer, you open an account 100% online from BT Pay, apply on the form below, make payments with the euro card and receive 5% cashback, up to 100 euros.
    OPEN ONLINE ACCOUNT

    Banking, without borders

    If you are not already a BT client, you open an account 100% online from BT Pay, you apply on the form below, you make payments with the euro card and receive 5% cashback, up to 100 euros.

    Open account

    Hello, BT Pay!

    • Download the BT Pay app for free and open your account 100% online
    • From the main page of the application, press "+" and issue a euro card
    • Use your new card to make payments
    • You can be among the first 2,000 to receive 5% cashback, up to 100 euros.
    Download BT Pay
    Hello, BT Pay!

    Send money instantly

    You are always close to home

    You can open an online account directly from BT Pay and use it wherever you are. If your loved ones don't have BT Pay yet, you can send them money using their IBAN. Additionally, you have ZERO commission for account and card opening and administration.

    Open account

    A better way to take care of home

    All cards, zero worries

    If you live in Italy, Spain, Germany, Great Britain or Moldova, we deliver the card to you for free. If not, you receive it at an address in Romania or pick it up from a BT location within 90 days.

    Currency exchange00

    Currency exchange

    You find out the exchange rate as accurately as possible, depending on your card and the currencies you want to trade. Moreover, in BT Pay you can open an account and have your virtual card in LEI, EUR or USD.

    Put money aside gradually0.00

    Put money aside gradually

    You easily save for your desires, benefiting monthly from progressive interest based on the amount in the account.

    Do you manage the invoices

    Do you manage the invoices

    You manage your bills for telephone, gas, electricity, and other suppliers simply, with automatic payments from your BT card or by scanning directly in the app.

    safe travels

    safe travels

    You tell us how you like to travel and we find the optimal insurance for you. You do it in advance, directly from the app, for a whole year.

    Choose the subscription

    of banking

    Different people, different needs. So, you have five subscription options to choose from. ✨

    Open account
    Hello
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    Student
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    • Free travel insurance
    RECOMMENDED
    365
    7 lei / month
    Gold
    17 lei / month
    • Access to business lounges in airports in Bucharest and Cluj-Napoca
    • Free travel insurance
    • Mastercard Gold Card
    Gold+
    20 lei / month

    QUICK HELP

    Yes, you can, if you opt for a loan secured by real estate mortgage.

    It is necessary to have Romanian citizenship and income obtained from employment contracts carried out abroad, for an indefinite period, with a minimum seniority of one year.


    ❗⠀If you are thinking of taking a credit:

    ➤⠀can you calculate monthly rates online in BT loan simulator;

    ➤⠀and then find out by phone if you qualify for the desired amount. 😃

    In case you want to you make a quick transfer anywhere, use BT Pay application. You can download it for free from Google Play and App Store. After you enroll the card in the application , select the section „Transfer money” ➭ option „Send”;

    If you are doing this operation for the first time, don't worry! Money transfer process through BT Pay  it is an extremely simple one! 😉

    ➤⠀if you make a transfer in euros within the SEPA zone, the money arrives within a maximum of 48 hours / 2 working days;

    ➤⠀and if the transfer is in another currency or outside the SEPA area, the money will arrive in 3-5 working days.

    States included in the SEPA area can be grouped into three categories so that they are easier to find:

    Eurozone StatesNon-EURO Zone StatesMember States E.E.A / E.E.A*
    AustriaBulgariaSwitzerland
    BelgiumDenmarkIceland
    CyprusLatviaLiechtenstein
    CroatiaLithuaniaMonaco
    EstoniaGreat BritainNorway
    FinlandPoland–
    FranceCzech Republic–
    GermanyRomania–
    GreeceSlovakia–
    IrelandSweden–
    ItalyHungary–
    Luxembourg––
    Malta––
    Netherlands––
    Portugal––
    Slovenia––
    Spain––


    *S.E.E. = European Economic Area / E.E.A. = European Economic Area

    Each of us can perform any operations through our own account. However, indeed, there are situations where you do not have the possibility to do this personally or maybe you want a close person to have access to the account (husband/ wife/ partner (male)/ partner (female) etc). 😉

    In these situations, you can grant close persons the right to perform various operations on your account. To make this possible, we are waiting for you in any BT unit, to you and the close person to whom you want to give account access. It is important to have your identity documents with you! 💳

    If you still cannot come to the bank in person, then you can go to a notary to make a power of attorney through which you nominate the person you empower to request on your behalf operating rights on the account, respectively the person for whom you grant these rights, listing them at the same time. For example: to withdraw money, to make transfers and payments, etc.

    Thus, you no longer have to come to the bank, instead, the person you have nominated in the power of attorney will come to make the request on your behalf, together with the person to whom you grant the operating rights, also with identity documents. And if it is the same person, it is all the simpler.

    Steps to enroll in Mastercard ID Check are the following:

    ❶⠀After you choose the product / service you want to pay for, when making the online payment, the card details must be entered:

    ➤⠀card number;

    ➤⠀expiration date;

    ➤⠀CVV2 / CVC2 code. 


    To merchants who display the logos „Verified by Visa” and „MasterCard ID Check” an additional page will appear requesting the password entry. 👀
     

    ❷⠀The ID Check Password has been replaced with a dynamic password (OTP - one time password), different for each online transaction, the password that you will receive via SMS;

    ❸⠀The payment will be completed quickly, after verifying the password.


    🆕 Now you can confirm any online payment directly from your phone using a fingerprint or the phone unlocking method through BT Pay. Thus any online transaction will be made safely. 🔥

    Only an ID card (issued in Romania) and being over 18 years old, that's all! ✨

    Yes! 🙌

    You just have to choose the specific country prefix and make sure you have entered the phone number correctly.

    Everything you want! 😊 It doesn’t matter where you live, you can use all the app’s features – send and request money, access savings and deposit accounts, pay bills, see transaction history in real time, have virtual cards & soooo much more. ⚡

    In addition, you have zero commission for account and card opening and administration.

    See all questions - opens in new tab

    open account 100% online

    In about 10 minutes, through the BT Pay app, you have an account in lei with us and can use the card instantly from the app. It takes as long as listening to two songs.

    Open account

    Everything from the app, in real time

    Scan the QR code and download the application

    QR Code application