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    BT Pay application, including in Hungarian

    25 august 2025 Author Laura Petrehuș Reading time 2:00 minute

    BT Pay application, including in Hungarian

    Application BT Payspeaks from now on also the Hungarian language, in addition to Romanian, English and Italian (BT Pay Italia).

    Therefore, if you use BT Pay from any other country in the world, including if you are a child or up to 18 years old and you have BT Pay Kiddo on the phone, the information in the application will be in Hungarian.

    How do you access the BT Pay version in Hungarian

    • If you already have BT Pay/BT Pay Kiddo: I can access the Hungarian language version from the latest BT Pay version by following these steps: access the top-left menu/Settings/Change language.

    • If you do not have BT Pay/BT Pay Kiddo yet:
      • The application must be downloaded from Google Play, App Store or Huawei App Gallery.
      • If you are between 8 and 18 years old, after downloading BT Pay on your phone, you can use the application once it is activated by your parents, from BT Pay, following these steps: access BT Pay/Hub/For you/BT Pay for those under 18 years old).

    How To

    You can find useful information – including in Hungarian – about the application's features on BT Blog or on the BT website, where you have the AI Search option.

    Extra info:

    • 4.3 million people use BT Pay.
    • 163,000 children and young people manage their money with the help of BT Pay Kiddo.
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