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    • 0264 308 028 or *8028 The number is available from any national network.
    0264 303 003 Direct line for all Romanians who are abroad, including assistance in English.
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    How do you contact BT if you are abroad

    12 august 2025 Author Laura Petrehuș Reading time 3:00 minute

    How do you contact BT if you are abroad

    Regardless of the country you live in, work in, or study in, we are just a phone call, an email, a message on social media, or a… chat away.

    Here is where you can find us or what online options do you have at hand for having the sought information as quickly as possible:

    HUMAN BANKING

    Call Center Diaspora, +40264 303 003, non-stop

    • For the best experience, we recommend that you call us from the phone number you know is in our database (when you call us, we already know who you are 😊).
    • Here you can see live details about the waiting time, the number of people talking with the bank and how many clients there are on line.
    • We speak Romanian, English, Italian, Hungarian and French.

    Email: contact@btrl.ro

    We respond in Romanian, English, Italian, Hungarian, and French.

    Social media: Facebook, Instagram, LinkedIn

    We respond (especially 😊) in Romanian.

    SELF-BANKING

    BT Visual Help: +40264 308 000, iar ulterior primești un SMS cu link-ul de acces, pe telefonul din baza de date BT, chiar dacă este un număr din străinătate.

    • More details about this option are here.
    • Information on BT Visual Help is in Romanian.

    OPTIONS WITH ARTIFICIAL INTELLIGENCE IN DNA

    Virtual assistant Chat BT from the BT Pay/BT Pay Italia application: provides information about the application's functionalities, as well as about the bank's products and services.

    • You have the option to continue communication through chat with a person from the bank's team.
    • In the application, Chat BT can be accessed from the top right.
    • Respond in Romanian, and soon will communicate also in English, Hungarian and Italian.

    AI Search: due to the option, the information received is comprehensive and you receive it instantly.

    • The option can be accessed right here, on the site you are on or on the BT Romania website.
    • Through AI Search, the answers are in the language (whichever it may be) in which you write the question.

    Question BT: it is a site that also contains a category of information for the diaspora, but also over 2,000 questions and answers about banking, products and services, as well as about how to proceed in certain situations.

    • And on this site you have the option AI Search, based on artificial intelligence.
    • In BT Inquiry, the information is in Romanian, and using the AI Search option, the answers are in the language in which you asked the question.

    We are here when you need us for banking anytime and from anywhere.

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    AI Search offers automatically generated answers, using Claude-Haiku-4.5 technology and an advanced agent-based orchestration mechanism. The answers may contain inaccurate or potentially offensive content, which does not represent the viewpoint of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
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    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the process of searching and understanding banking products.

    AI Search is trained to answer questions exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also respond to general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the viewpoint of Banca Transilvania. You are solely responsible for the use of the content generated by this service in any way. Do not rely on this service for financial, legal, or other professional advice and do not input personal data or other confidential information into it.

    The use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume all the risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any guarantee regarding the answers offered by this service.

    AI Search provides algorithmic answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Transilvania Bank and cannot engage the Bank's responsibility for the provided content.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in the messages/questions submitted. In case of non-compliance with this obligation, by inserting personal data/confidential information into AI Search, you express your consent for the processing of such data for the purpose of providing the service (answers to the questions you ask), as well as for improving the algorithmic model of the robot by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content provided by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed within the use of AI Search. Any abuse or inappropriate language may lead to the termination of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or professionals specialized in the respective field. Users should not rely on the information provided by AI Search for decision making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be reviewed/ updated at any time.