Whether you live in America, are part of the Work and Travel Program, on vacation or studying, Banca Transilvania is with you: shopping at Macy’s or on Amazon.com, if you need the physical card or insurance, if you have to pay bills from Romania or when you send money.
THE BIG THREE
All you need for banking with BT from America is:
- BT Pay application
- the card (physical and digital, in BT Pay)
- the phone number of the BT Call Center (+40264 303 003; contact@btrl.ro) – just in case 😊
BT PAY APPLICATION, ALL INCLUSIVE
Application BT Pay can be used anytime and anywhere in the world. From the large number of functionalities, I have selected what would be most useful for you:
- You pay with the digital card (in dollars or in lei), at POS or online.
- Instant money transfers to your own accounts or to other people who have BT Pay. BT-BT transfers are free. You can easily transfer money from your dollar card to another person who has BT Pay just based on the phone number in the contacts:
- If the recipient does not have a card in dollars, but has the BT Pay application, they can instantly issue, from the application, a virtual card in USD, transfers being thus simple and fast.
- If the recipient does not have BT Pay, you can still send the money through the app, just have the recipient's account.
- Check the money in BT accounts and transactions made (payments, sending/receiving money).
- You easily manage your cards – from changing the transaction limit to blocking/unblocking (if you lose them or suspect fraud).
- You can request a physical card and we will send it to America. If you need the physical card delivery, please contact the Call Center team and then we will send the card anywhere in the world.
- Currency exchangefor loading the BT card in dollars from the BT card/account in lei.
- You issue travel insurance, 100% online, which can be obtained in approximately two minutes, through BT Pay.
- You pay bills from Romania. In the app you have access to over 450 suppliers.
- You can save in USD if you have income in USD. The interest rate varies depending on the chosen period: 2%/year (deposits for 1 month); 3.5%/year (deposits for 12 months).
If you don't have BT Pay on your phone yet, you can download the app for free from Google Play, App Store or Huawei App Gallery.
BT DIGITAL AND PHYSICAL CARD
- Card in dollars (virtual, debit): you can issue it to him direct in BT Pay and you receive it instantly in the application. Also from BT Pay you use it for anything you want. You have no issuance and administration costs, and the commission for payments is zero.
The dollar account – to which you have access thanks to the card – is automatically opened in BT Pay when you issue your card, in case you do not already have a dollar account at BT when you apply for the card.
CALL CENTER DIASPORA
- +40264 303 003 (non-stop)
- contact@btrl.ro
- chat through BT Pay (although it is an AI-based virtual assistant, you have the option to continue communication with a person from our team).
TIPS & TRICKS:
Cards
- For now, we issue cards in dollars exclusively in digital format, in the BT Pay application.
- It is good to always have the physical card with you.
- You can use the lei card in the USA for payments and cash withdrawals. When you pay at the POS, on the screen you have the payment option in USD or LEI. Choose USD to avoid additional currency exchanges (in other words, it's more convenient for you).
- You can pay with your phone at merchants using the virtual card, either with the BT Pay app (if you have a phone with Android operating system), or with Apple Pay (if you have an iPhone, you can easily add the card to Apple Pay, directly from BT Pay).
Commissions
- Commission for BT card payment in dollars (at POS, in USA): zero
- BT card payment commission in lei (at POS, in USA): zero
- BT card payment commission in lei (online, in the USA): zero for debit cards
- Commission for withdrawing dollars at ATM in USA, from BT card in lei: depending on the type of card you hold.
Frauds
If you have any suspicion of fraud, please communicate the details here: +40264 308 055; contact@btrl.ro (Call Center).
Call Center BT
For the best possible experience when contacting us through the Call Center, we recommend the following:
- call us from the phone number that you know is in our database, even if it is a number from America or write to us in the BT chat from BT Pay.
- to take a look here for live details about the waiting time, the number of people on the call with the bank, and how many clients there are on line.
The Romanian Way for The American Way 😊.
